I // Qbsah // I Construction of a Business Letter...9-20 // II Enquiries...21-30 // III Offers...31-45 // IV Orders and their Confirmation...46-59 // V Execution of Orders...60-72 // VI Complaints and Replies to Complaints...73-88 // VII Reminders...89-97 // VIII Payment, Export Finance...98-113 // IX Insurance...114-132 // X Transport...133-148 // I // XI Recruitment...149-167 // XII Miscellaneous Letters...168-183 // Electronic Mail...184-185 // Vocabulary... 186-209 // Answer Key to Some Exercises...211-229