Contents // Preface vi // 1 The Social Basis of Talk 1 // 2 Locating an Agenda 24 // 3 Cooperation and Playing the Game 49 // 4 Beyond and Behind the Words 78 // 5 The Importance of Context 101 // 6 Getting Started and Keeping Going 116 // 7 Topics, Turns, and Terminations 139 // 8 Requesting, Informing, Advising, Agreeing, // Apologizing, Promising 162 // 9 Samples of Conversation 193 // 10 Consequences 211 // Bibliography 216 // Index 227