emails // 11 Formal & informalemails // 18 Enquiries // 25 Requesting action // 32 Exchanging information // 39 .. and confirming arrangements // TOPICS // The email screen // Email structure // Subject lines // Register // Formal/informal phrases // Abbreviations // Correct spelling // Writingand replyingto enquiries // The advantages and disadvantages of email // Polite language // Writing to colleagues // Talking about deadlines and taking action // Common verb-noun phrases // Informing and replying // Colloquial language and contractions // Quoting from previous emails // Being diplomatic // Typical phrases for making // arrangements // Prepositions of time // Saying you’re sorry // INBOX & OUTBOX // A questionnaire // Big brother is watching ...and // Checking your emails // Emoticons // How important is accuracy in emails? // Email addresses & symbols // The danger of viruses // Acronyms and abbreviations // Tocc or not tocc? // An email quiz // Over-quoting // Domain names // Have you been spammed? // PAGE APPENDIX // 46 Test yourself ! // You’ve got mail ! // 48 PartnerA // 50 Partner В // 52 Answer key // 58 A-Z word list // 62 Useful phrases and vocabulary