.

0 (hodnocen0 x )

(17) Půjčeno:17x 

BK

1st ed.

Basingstoke : Palgrave, 1998

xvi,261 s.

ISBN 0-333-63693-7 (brož.)

Obsahuje úvod, dodatek, rejstřík, údaje o autorovi

Bibliografie na s. 233-253

Práce sociální - jakost - pojednání

Pracovníci sociální - vzdělávání profesní - pojednání

000087461

Contents // List of Tables x // Acknowledgements xi // Introduction xiii // CHAPTER ONE // Quality Assurance in Social Work 1 // Quality assurance: problematic concepts and practices 1 // Some problems of quality in social work 16 // Contributors to concerns about quality in social work 20 // Conclusions 22 // CHAPTER TWO // Approaches to Quality Assurance in Social // Work 23 // Changing approaches to quality 23 // Approaches to assuring quality 27 // Four approaches to assuring quality in social work 30 // Conclusions 38 // CHAPTER THREE // Challenging Managerialism in Assuring Social Work Quality 39 // Shortcomings in social services management 40 // Spread of managerialisms in social work organisations 44 // Changing culture of public sector management 50 // The new managerialist agenda 60 // Key indicators for quality management in social work 67 // Conclusions 70 // CHAPTER FOUR // Quality Education for Social Workers 71 // Struggles for quality 71 // vii // viii Contents // Future directions for social work education 86 // Conclusions 90 // CHAPTER FIVE // Maintaining Quality: Standardisation and Proceduralism in Criminal Justice Work 91 // Standard setting and proceduralism: examples and // trends 91 // Case study: spread of standards and procedures in // criminal justice 97 // Beyond standards and procedures in criminal justice // work 111 // CHAPTER SIX // Rectifying Quality: Beyond an Error-Driven Approach in Mental Health 114 // Key features of quality rectification:

some examples 114 // Case study: rectifying shortcomings in mental health 121 // Beyond an error-driven approach in mental health // work 140 // CHAPTER SEVEN // Enhancing Quality 1: Professional Audit and Progressive Practice in Child Care 142 // Auditing and progressive practice: some examples 142 // Case study: addressing concerns about quality in child // protection 148 // Case study: improving quality in group care 159 // Developing progressive practice in child care 166 // CHAPTER EIGHT // Enhancing Quality 2: Monitoring and // Evaluating for Quality in Community Care 171 // Monitoring and evaluating for quality work: three // approaches and examples 171 // Case study: seeking quality in community care 180 // An empowering approach to monitoring and // evaluation in community care 195 // Contents // ix // CHAPTER NINE // Maximising Quality in Social Work 200 // Shortcomings in social work 202 // Ingredients of quality maximisation in social work 207 // The acid test: checklist of process of quality assurance 219 // Conclusions 222 // Appendix: Inquiry and Inspection Reports 224 // Bibliography 237 // Index 254