Tatie of contents // About the Author viii // Introduction: What is complexity? 1 // Part 1 Working with complex cases 19 // 1 Understanding complex needs 21 // 2 Managing uncertainty, volatility, and drift 36 // 3 Making decisions and judgements 50 // 4 Building and maintaining relationships 66 // 5 Reflecting on practice 83 // 6 Working interprofessionally 102 // Part 2 Engaging with complex systems 121 // 7 Addressing complexity in research and evaluation 123 // 8 Organising services to manage complexity 144 // 9 Developing policies for social problems 164 // Conclusion: Final reflections 184 // References 193 // Index 217