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EB

EB

Seventh edition

London : Taylor and Francis, 2018

1 online zdroj

ISBN 9781315642192 (e-knihy : PDF)

ISBN 9781317282266 (e-kniha : Mobi)

ISBN 9781138188631 (vázáno)

ISBN 9781138188648 (brožováno)

"Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples.? Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance.Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes:Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001;Examples of misconceptions, inconsistencies and other anomalies;Solutions provided for manufacturing and service sectors.This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses.Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business--let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!"--Provided by publisher..

001478067

part 1 Introduction // chapter 1 Putting ISO 9001 in context // chapter 2 Comparison between 2008 and 2015 editions // chapter 3 How the 2015 version has changed misconceptions // part 2 Anatomy and use of the standards // chapter 4 The ISO 9000 family of standards // chapter 5 A practical guide to using these standards // part 3 Terminology // chapter 6 Quality // chapter 7 Requirements // chapter 8 Management system // chapter 9 Process and the process approach // chapter 10 Risk and opportunity // chapter 11 Interested parties and stakeholders // part 4 Context of the organization // chapter 12 Understanding the organization and its context // chapter 13 Understanding the needs and expectations of interested parties // chapter 14 Scope of the quality management system // chapter 15 Quality management system // chapter 16 Processes needed for the QMS // part 5 Leadership // chapter 17 Leadership and commitment // chapter 18 Customer focus // chapter 19 Policy // chapter 20 Organizational roles, responsibilities and authorities // part 6 Planning // chapter 21 Actions to address risks and opportunities // chapter 22 Quality objectives and planning to achieve them // chapter 23 Planning of changes // part 7 Support // chapter 24 People // chapter 25 Infrastructure // chapter 26 Environment for the operation of processes // chapter 27 Monitoring and measuring resources // chapter 28 Organizational knowledge // chapter 29 Competence // chapter 30 Awareness // chapter 31 Communication // chapter 32 Documented information // part 8 Operation // chapter 33 Operational planning and control // chapter 34 Customer communication // chapter 35 Requirements for products and services // chapter 36 Review of requirements for products and services // chapter 37 Design and development planning // chapter 38 Design and development inputs // chapter 39 Design and development controls //

chapter 40 Design and development outputs // chapter 41 Design and development changes // chapter 42 Control of externally provided processes, products and services // chapter 43 Evaluation, selection and monitoring of external providers // chapter 44 Information for external providers // chapter 45 Control of production and service provision // chapter 46 Identification and traceability // chapter 47 Property belonging to external providers // chapter 48 Preservation of process outputs // chapter 49 Control of changes // chapter 50 Release, delivery and post-delivery of products and services // chapter 51 Control of nonconforming outputs // part 9 Performance evaluation // chapter 52 Monitoring, measurement, analysis and evaluation // chapter 53 Customer satisfaction // chapter 54 Analysis and evaluation // chapter 55 Internal audit // chapter 56 Management review // part 10 Improvement // chapter 57 Determining and selecting opportunities for improvement // chapter 58 Nonconformity and corrective action // chapter 59 Continual improvement of the QMS

(OCoLC)993988223