Brief contents : About the author xiii // Preface XV // Acknowledgements xvii // Online resources xix // 1 Surveys: Data, uses, and contexts 1 // 2 Types of surveys: Components and limitations 21 // 3 Survey design and the research process 39 // 4 Concepts: What’s the big idea? 73 // 5 Dimensions, sub-dimensions, and indicators 111 // 6 Constructing survey questions 143 // 7 Conceptual models: Mapping concepts and preparing for analysis 189 // 8 Survey administration 215 // 9 Survey design and data analysis: From questions to data and from plan to action 253 // 10 Pulling it all together: A survey design and survey research example 291 // Glossary 315 // References 323 // Index 329