.

0 (hodnocen0 x )

EB

ONLINE

New York : AMACOM, c2003

1 online resource (xix, 172 p.) : ill

ISBN 0814471714

Includes index

Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries

001686660

full

(Au-PeEL)EBL243077

(CaPaEBR)ebr10120180

(MiAaPQ)EBC243077

(OCoLC)437158260