Includes bibliographical references (p. 179-181) and index
Get the whole system in the room -- Control what you can, let go what you can’t -- Explore the "whole elephant" -- Let people be responsible -- Find common ground -- Master the art of subgrouping -- Make friends with anxiety -- Get used to projections -- Be a dependable authority -- Learn to say no if you want yes to mean something -- Ten principles, six techniques : a summary -- Conclusion : changing the world one meeting at a time.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries