.

0 (hodnocen0 x )

EB

ONLINE

Hoboken, N.J. : John Wiley & Sons, c2008

1 online resource (x, 195 p.)

ISBN 0470257466 (cloth : alk. paper)

ISBN 9780470257463 (cloth : alk. paper)

Includes index

The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It’s never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How ’bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric’s excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren’t getting the memos.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries

001698420

full

(Au-PeEL)EBL335810

(CaONFJC)MIL128545

(CaPaEBR)ebr10296711

(MiAaPQ)EBC335810

(OCoLC)476150983

GBA849317