Setting the stage : an overview of healthcare -- Risk and the harm caused by healthcare -- Healthcare : a dysfunctional system -- Naming, blaming and shaming -- Human error and complex systems -- Knowing what to do -- Ethics, professional behaviour and regulation -- When things go wrong : looking after the people involved -- When things go wrong : preventing a recurrence -- Getting the best out of people -- Getting the best out of the system -- Where to now?
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries