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0 (hodnocen0 x )
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EB
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ONLINE
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1st ed.
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San Francisco : Berrett-Koehler Publishers, 2009
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1 online resource (273 p.)
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 Plný text PDF
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* Návod pro vzdálený přístup
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ISBN 1576759016 (pbk. : alk. paper)
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ISBN 9781576759011 (pbk. : alk. paper)
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A BK business book
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Includes bibliographical references (p. 243-251) and index
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The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do’s and don’ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
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001713325
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full
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(Au-PeEL)EBL483752
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(CaONFJC)MIL230062
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(CaPaEBR)ebr10315417
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(MiAaPQ)EBC483752
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(OCoLC)449521239
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GBA930828
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Dotazy a připomínky