.

0 (hodnocen0 x )

EB

ONLINE

2nd ed.

Thousand Oaks, Calif. : Sage Publications, c2001

1 online resource (ix, 501 p.) : ill

ISBN 0761920781 (cloth : alk. paper)

ISBN 9780761920786

ISBN 9781452267104 (e-book)

Includes bibliographical references (p. 471-481) and index

Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries

001760150

full

(Au-PeEL)EBL1195911

(CaONFJC)MIL673222

(CaPaEBR)ebr10716067

(MiAaPQ)EBC1195911

(OCoLC)850163443