Facility management : changing global viewpoints and maturity / by Kathy O. Roper and Lisa J. Borello -- Competencies, credentials, education, and training / by Robert L. Barnes -- FM consultancy and client-provider relationships / by Kathy O. Roper -- Globalization of facility management / by Kathy O. Roper -- Sustainability and carbon reporting / by Chris Hodges -- Emergency preparedness and business continuity / by Robert Friedmann and Bob Hayes -- Changing workplace and distributed work / by Kathy O. Roper -- Measuring work / by Matthew Tucker -- Industry-specific needs / by Sarel Lavy -- Evolution and the future of FM / by Kathy O. Roper.