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0 (hodnocen0 x )

EB

ONLINE

First edition

New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014

1 online resource (xiv, 130 pages)

ISBN 9781606495452 (electronic bk.)

ISBN 9781606495445 (paperback)

Service systems and innovations in business and society collection, ISSN 2326-2699

Print version: ISBN 9781606495445

Part of: 2014 digital library

Includes bibliographical references (pages 121-126) and index

Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support..

* engineers and service professionals * innovation and technology * operational excellence * service excellence * skills and knowledge * strategic differentiation

001768279

full

(Au-PeEL)EBL1565905

(CaONFJC)MIL547335

(CaPaEBR)ebr10821750

(MiAaPQ)EBC1565905

(OCoLC)864382092