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0 (hodnocen0 x )

EB

ONLINE

First edition

New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015

1 online resource (xviii, 187 pages)

ISBN 9781606498033 (electronic bk.)

ISBN 9781606498026 paperback

Selling and sales force management collection, ISSN 2161-8917

Print version: ISBN 9781606498026

Part of: 2014 digital library

Includes bibliographical references (pages 179-183) and index

Preface -- Introduction -- Working together to create value for customers -- Sales and marketing don’t always get along -- Taking a look under the hood of the interface -- Mending the rift between sales and marketing -- Assessing your sales-marketing interface -- Challenges to your sales-marketing interface -- Appendix. The sales-marketing huddle: workshop template -- About the authors -- Notes -- References -- Index.

In any company, sales and marketing are the two primary business functions that are focused on creating satisfied customers. Because of their complementary orientations and objectives, these two functions are ideally positioned for a fruitful, synergetic collaboration. Unfortunately, the practical reality in many companies is far removed from this utopia. Sales and marketing personnel fail to communicate effectively, resulting in misunderstandings, lack of communication, frustration, and sometimes even downright anger and sabotage. Instead of supporting each other in creating superior value for customers, sales and marketing fight tiresome internal battles that are a drain on profits, efficiency and customer satisfaction..

* managing sales-marketing interface * sales-marketing alignment * sales-marketing relationship

001783746

full

(Au-PeEL)EBL1881869

(CaONFJC)MIL671445

(CaPaEBR)ebr10997458

(MiAaPQ)EBC1881869

(OCoLC)898491922