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0 (hodnocen0 x )
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EB
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ONLINE
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Armonk, N.Y. : M.E. Sharpe, 2012
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1 online resource (xvii, 173 p.) : ill
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 Plný text PDF
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* Návod pro vzdálený přístup
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ISBN 9780765625205 (electronic bk.)
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ISBN 9780765625182 (hardcover : alk. paper)
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Includes bibliographical references and index
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Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
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Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
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001784879
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full
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(Au-PeEL)EBL1900134
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(CaPaEBR)ebr10498103
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(MiAaPQ)EBC1900134
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(OCoLC)898771503
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Dotazy a připomínky