Print version: VanDuinkerken, Wyoma. Leading libraries : how to create a service culture. Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 xvii, 167 pages ISBN 9780838913123
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.