Contents // TEACHING NOTES INTRODUCTION 3 // Unit 1 Types of Holiday 4 // Unit 2 A Career in Tourism 7 // Unit 3 Trends in Tourism 10 // Unit 4 Where People Go 13 // Unit 5 Travel Agents 16 // Scenario 1 Advising a Client 19 // Unit 6 Tour Operators 21 // Unit 7 Promoting a Destination 24 // Unit 8 Responsible Tourism 26 // Unit 9 Transport 29 // Unit 10 Customer Relations 32 // Scenario 2 Handling a Complaint 34 // Unit 11 Hotel Facilities 35 // Unit 12 Selecting Locations 38 // Unit 13 Things to Do 41 // Unit 14 Marketing the Past 43 // Unit 15 Business Travel 46 // Scenario 3 Organising Excursions 48 // PHOTOCOPIABLE RESOURCES 49-64 // Unit 1: Hidden accommodation // Unit 2: The Alternative Tourism Job Agency // Unit 3: . Beachcombers 1 and 2 Unit 4: Geography game // Unit 5: Trading names and addresses // Unit 6: Educationals 1 and 2 // Unit 7: The new promotion // Unit 8: The Himalayan Tourist Code // Unit 9: A new transport network // Unit 10: The dissatisfied customer // Unit 11: Hotel grading // Unit 12: Comic character theme park // Unit 13: What is there to do? // Unit 14: Who/What am I? 1 and 2 // Unit 15: Conference organiser