.

0 (hodnocen0 x )

BK

Third edition

San Francisco : Jossey-Bass, a Wiley brand, [2014]

xxix, 401 stran : ilustrace ; 28 cm

ISBN 978-1-1184-0495-9 (brožováno) ISBN !978-1-118-40495-9 (chyb.)

Obsahuje bibliografii na stranách 375-379, bibliografické odkazy a rejstřík

001643823

Foreword by Michael Doyle // Introduction to the First Edition xxi // Introduction to the Third Edition xxv // Part I: Grounding Principles // 1 The Dynamics of Group Decision-Making ...3 // 2 Participatory Values ...23 // 3 Introduction to the Role of Facilitator ...31 // Part II: Facilitator Fundamentals // 4 Facilitative Listening Skills ...41 // 5 ChartWriting Technique ...65 // 6 Brainstorming ...79 // 7 Tools for Managing Long Lists ...87 // 8 Facilitating Open Discussion ...99 // 9 Alternatives to Open Discussion ...113 // 10 Effective Agendas: Design Principles ...145 // 11 Effective Agendas: Desired Outcomes ...161 // 12 Effective Agendas: Process Design ...177 // 13 Dealing with Difficult Dynamics ...197 // 14 Classic Facilitator Challenges ...215 // Part III: Sustainable Agreements // 15 Principles for Building Sustainable Agreements .. . 229 // 16 Inclusive Solutions in Real Life ...239 // 17 Creative Reframing ...253 // Part IV: Facilitating Sustainable Agreements // Introduction to Part Four ...262 // 18 Facilitating in the Divergent Zone ...265 // 19 Facilitating in the Groan Zone ...279 // 20 Facilitating in the Convergent Zone ...295 // 21 Teaching a Group About Group Dynamics ...309 // Part V: Reaching Closure // 22 The Significance of Clear Decision Rules ...323 // 23 Striving for Unanimity ...333 // 24 Reaching Closure Step By Step ...347 // 25 Facilitating Sustainable Agreements ...363 // Photocopying Policy ...373 // Bibliography ...375 // Acknowledgments ...381 // The Authors ...387 // Index ...389 // Covision ...399 // Community At Work ...400 // Training from Community At Work ...401