.

0 (hodnocen0 x )

EB

ONLINE

1st ed.

San Francisco : Jossey-Bass, c2013

1 online resource (xxix, 460 p.) : ill

ISBN 9781118418420 (electronic bk.)

ISBN 9780470931110 (pbk.)

The Jossey-Bass business & management series

Includes bibliographical references and index

Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries

001752785

full

(Au-PeEL)EBL1104491

(CaONFJC)MIL422996

(CaPaEBR)ebr10641846

(MiAaPQ)EBC1104491

(OCoLC)823389929