Print version: Berman, Paula K. Successful business process management : what you need to know to get results. New York : American Management Association, [2014] ix, 268 pages ISBN 9780814434017
Includes index
part one. Reviewing the definitions -- part two. Building an effective process system -- part three. Creating or revising a procedure -- part four. Making procedures real -- part five. Reviewing the skills required to make process improvement happen.