Print version: Levett, James M. Using ISO 9001 in healthcare : applications for quality systems, performance improvement, clinical integration, and accreditation. Milwaukee, Wisconsin : ASQ Quality Press, 2011 xxii, 120 pages ; 24 cm ISBN 9780873898089
Quality management systems in healthcare : what are they and why are they useful? -- Background and introduction to the ISO family of standards -- Practical aspects of setting up a quality management system : how-to-do-it -- ISO and the culture of a healthcare organization -- Incorporating quality tools and techniques -- Clinical integration as facilitated by a quality management system -- Using ISO 9001 as the foundation for a performance improvement system -- Experience with ISO 9001 in a multi-specialty clinic -- ISO 9001 at the state department -- Experience with ISO 9001 in healthcare organizations -- Utilization of ISO 9001 concepts in the community setting : HIEs, PSOs, and ACOs.