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0 (hodnocen0 x )

EB

ONLINE

Washington, D.C. : Brookings Institution Press, c2000

1 online resource (xxii, 346 p.) : ill

ISBN 0815780656 (pbk. : alk. paper)

"Council for Excellence in Government."

Includes bibliographical references (p. 315-334) and index

pt. 1. The challenges of regulation. Pressures. Ideas. Party politics. Customer service : merits and limits. Process improvement : merits and limits -- pt. 2. The emergence of regulatory craftsmanship. Innovations. The elements of reform. The search for results that count. Problem solving : a different kind of work. The stages of problem solving. The problem-solving infrastructure. The Boston gun project. Of strategies reactive, preventive, and proactive. Balanced versus integrated compliance strategies -- pt. 3. The elusive art of risk control. Centrality of the risk control challenge. Finding resources, making space. Managing discretion. Intelligence and analysis -- pt. 4. Demonstrating results. Measuring a risk control performance. Connecting the fabric. Conclusion.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries

001796360

full

(Au-PeEL)EBL3004311

(CaPaEBR)ebr10026241

(MiAaPQ)EBC3004311

(OCoLC)70743312