.

0 (hodnocen0 x )

EB

ONLINE

London, UK : Bloomsbury, 2018

1 online resource (344 pages)

ISBN 9781472572592 (e-book)

ISBN 9781472572585

Print version: Penin, Lara. Introduction to service design : designing the Invisible. London, UK : Bloomsbury, 2018 344 pages ISBN 9781472572585

Includes bibliographical references and index

Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities.

001879301

full

(Au-PeEL)EBL5517291

(MiAaPQ)EBC5517291

(OCoLC)1054048173