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0 (hodnocen0 x )

EB

ONLINE

Second edition

Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, [2019]

1 online resource (321 pages)

ISBN 9781945157912 (e-book)

ISBN 9781945157929 (e-book)

ISBN 9781945157936 (e-book)

ISBN 9781945157905

Print version: Clancy, Cheri, 1972- Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication. Second edition. 321 pages Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, c2019 ISBN 9781945157905

Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014

Includes bibliographical references and index

The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.

001880117

full

(Au-PeEL)EBL5594247

(MiAaPQ)EBC5594247

(OCoLC)1076251204