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0 (hodnocen0 x )

EB

ONLINE

Los Angeles : SAGE, 2015

1 online resource (191 pages) : illustrations

ISBN 9781473927766 (e-book)

ISBN 9781446246948

ISBN 9781446246955

Print version: Wood, Roy C., 1959- Hospitality management : a brief introduction. Los Angeles : SAGE, 2015 191 pages ISBN 9781446246948

Includes bibliographical references (pages 156-181) and index

Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever’s in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?

001880289

full

(Au-PeEL)EBL5601752

(CaPaEBR)ebr11638955

(MiAaPQ)EBC5601752

(OCoLC)918560159