Evidence-informed practice / Eileen Gambrill -- Trauma-informed practice / Nancy J. Smyth & Laura Greyber -- Interviewing skills / Francis J. Turner -- Problem identification, contracting, and case planning / Sophia F. Dziegielewski -- Case management / Valerie Holton and Joseph Walsh -- Advocacy / Malabika Misty Das, Cheryl Hiu-Kwan Chui, and Cecilia Lai-Wan Chan -- Crisis intervention / Kenneth R. Yeager, Albert R. Roberts, and Wendy Grainger -- Practice evaluation / Bruce A. Thyer -- Termination, stabilization, and continuity of care / Samuel A. MacMaster and Sara Sanders.