History taking / Val Nixon -- Consultation and communication skills / Karen Gubbins and Val Nixon -- Clinical decision making / Jacqui Mason and Val Nixon -- Evidence based practice / Louise Perkinton and Val Nixon -- Reflection and reflective practice / Kay Norman and Val Nixon -- Professional and legal issues / Karen Latcham -- Anti-discriminatory practice / Matt Capsey -- Medicines management / Lorna McInulty -- Continuous professional development and portfolio development / Val Nixon.