Intro -- ABSTRACT -- SAMMANFATTNING -- FORFATTARENS TACK -- TABLE OF CONTENTS -- LIST OF FIGURES -- LIST OF TABLES -- 1 INTRODUCTION -- 2 FRAME OF REFERENCE -- 3 METHODOLOGY -- 4 SUMMARY OF APPENDED PAPERS, REPORTS AND CASE STUDY -- 5 ANSWERING THE RESEARCH QUESTIONS -- 6 DISCUSSION AND CONCLUSIONS -- REFERENCES -- APPENDIX 1 LICENTIATE THESIS -- APPENDIX 2 METHODOLOGY FOR SYSTEMATIC LITERATURE REVIEW ON CROWDING OUT -- APPENDIX 3 KOMPLETTERANDE METODBESKRIVNINGAR FOR KVANTITATIV ANALYS AV VANTETIDER -- APPENDIX 4 METHODOLOGY FOR CASE STUDY CCP -- APPENDIX 5 ACTIONS USED IN HANDLING VARIATION IN PATIENT FLOWS AT THE UNIVERSITY HOSPITAL, AND THE CATEGORISATION OF THESE IN TERMS OF LEVEL OF ABSTRACTION AND LEAN/AGILE -- Papers.