.

0 (hodnocen0 x )

EB

ONLINE

2nd, completely rev. ed. / edited by Christie Koontz and Barbara Gubbin.

Berlin ; New York : De Gruyter Saur, c2010

1 online resource (xii, 149 p.)

ISBN 9783110232264

IFLA publications, ISSN 0344-6891 ; 147

Rev. ed. of: The public library service / prepared by a working group chaired by Philip Gill on behalf of the Section of Public Libraries. 2001

Includes bibliographical references and index

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries

001898839

full

Contents // Preface ix Introduction xi // 1 The mission and purposes of the public library // 1.1 Introduction 1 // 1.2 Defining the public library 1 // 1.3 The purposes of the public librar}’ 2 // 1.4 An agency for change 10 // 1.5 Freedom of information 10 // 1.6 Access for all 11 // 1.7 Local needs 11 // 1.8 Local culture 12 // 1.9 The cultural roots of the public library’ 13 // 1.10 Libraries without walls 14 // 1.11 Library buildings 15 // 1.12 Resources 16 // 1.13 Value of public libraries 17 // 2 The legal and financial framework // 2.1 Introduction 21 // 2.2 The public library- and government 21 // 2.3 Public library- legislation 24 // 2.4 Funding 26 // 2.5 The governance of the public library- 30 // 2.6 The administration of the public library- 31 // 2.7 Publicit}- and promotion 31 // 3 Meeting the needs of Customers // 3.1 Introduction 35 // 3.2 Identifying potential customers 36 // vi The IPLA Public Library Service/Guidelines // 3.3 Analysing needs within the community 37 // 3.4 Services to customers 37 // 3.5 Customer care 50 // 3.6 Customer education 52 // 3.7 Co-operation and resource sharing 52 // 3.8 Electronic networks 54 // 3.9 Access to semces 57 // 3.10 Library’ buildings 58 // 4 Collection development • // 4.1 Introduction 67 // 4.2 Collection management policy 67 // 4.3 Range of resources 69 // 4.4 Collection development 72 // 4.5 Collection maintenance principles 73 // 4.6 Standards for collections 75 // 4.7 Standards for electronic information facilities

76 // 4.8 Collection development programme for new libraries 76 // 4.9 Acquisition and deselection rates 78 // 4.10 Digital collection management 79 // 5 Human resources // 5.1 Introduction 83 // 5.2 The skills of library staff 83 // 5.3 Staff categories 84 // 5.4 Ethical standards 88 // 5.5 The duties of library staff 88 // 5.6 Staffing levels 88 // 5.7 Education of librarians 89 // 5.8 Training 89 // 5.9 Career development 90 // 5.10 Working conditions 90 // 5.11 Volunteers 92 // 6 The management of public libraries // 6.1 Introduction 95 // 6.2 Management skills 95 // 6.3 Building and maintaining librar)’ networks 100 // 6.4 Financial management 100 // Contents vii // 6.5 Management of librar)’resources 101 // 6.6 Staff management 101 // 6.7 Planning and development of library systems 101 // 6.8 The management of change 102 // 6.9 Delegation 102 // 6.10 Management tools 103 // 7___The marketing of public libraries // 7.1 Introduction 109 // 7.2 Marketing tools 109 // 7.3 Marketing and communications policy 113 // 7.4 Public relations 114 // Appendices // 1 The IFLA/UNESCO Public Library Manifesto 119 // 2 The Finnish Librar)- Act 1998 123 // 3 Customer Charter — Buckinghamshire County Librar)’ 129 // 4 Library Building Standards - Ontario, Canada and ... _ Barcelona, Spain 131 // 5 Update of IFLA Manifesto 135 // 6 Queensland Standards and Guidelines for Public Libraries 137 // General IFLA Resource List 141 // Index 145

(Au-PeEL)EBL570584

(CaONFJC)MIL272316

(CaPaEBR)ebr10408322

(MiAaPQ)EBC570584

(OCoLC)659500640