.

0 (hodnocen0 x )

EB

ONLINE

1st ed.

Turku : Oy Benchmarking Ltd, 2013

1 online resource (124 pages)

ISBN 9789523426689 (electronic bk.)

Excellence Frameworks - Baldrige Ser.

Print version: Tuominen, Kari The Baldrige Criteria for Health Care Organizations - USA Turku : Oy Benchmarking Ltd,c2013

Front Cover -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organization? -- What can you gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment Categories and Items -- Assessment instructions -- 1.Leadership -- 2.Strategic Planning -- 3.Customer Focus -- 4.Measurement, Analysis, and Knowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results -- You can use the book in lots of different ways -- About the Authors -- Development training -- Business Improvement Series -- Back Cover.

A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework to help health care organisations in both public and private sectors initiate and implement organisational improvement. The book helps organisations identify areas that need improvement, helping the organisation make assessment more reliable and increasing the commitment of those participating in the project. Since evaluation is based on peoples’ opinions, all interpretations of what needs to be developed are correct. The research methodology is primarily to clarify what people are already committed to. It is assumed that people in an organisation know the right answers if they are asked the right questions."In these books examples and stories are used to illustrate typical characteristics of average organisations, and how they operate and think."..

001905826

express

(Au-PeEL)EBL28914907

(MiAaPQ)EBC28914907

(OCoLC)1281977658