.

0 (hodnocen0 x )

EB

ONLINE

2nd ed.

La Vergne : ASQ Quality Press, 2014

1 online resource (161 pages)

ISBN 9781636940786 (electronic bk.)

ISBN 9780873898850

Print version: Levett, James M. Using ISO 9001 in Healthcare La Vergne : ASQ Quality Press,c2014 ISBN 9780873898850

Cover -- Title -- CIP -- Contents -- Figures and Tables -- Foreword -- Preface -- Acknowledgements -- Introduction -- Chapter 1_Quality Management Systems in Healthcare: What Are They and Why Are They Useful? -- The Process Approach -- Building the System -- Managing the Key Processes -- Improving the Key Processes -- Putting it Together: The Quality Management System -- The Value of a Quality Management System -- Additional Features of a QMS -- Chapter 2_Background and Introduction to the ISO Family of Standards -- Overview and Key Tenets of ISO 9001 -- Principles for Healthcare -- Individual Standards -- Customer Focus -- Summary -- Chapter 3_Practical Aspects of Establishing a Quality Management System: How-to-do-it -- Choosing a Registrar -- Management/Leadership Commitment -- Writing a Quality Policy, Quality Manual, and Quality Objectives -- Identifying and Mapping Key Processes -- Establishing a Controlled Document System -- Writing Procedures -- Auditing -- Staff and Physician Involvement and Education -- Chapter 4_ISO and the Culture of a Healthcare Organization -- Understanding and Defining Culture -- Why Culture Matters -- Assessing the Culture -- Establishing a Culture -- ISO 9001 as a Culture -- Chapter 5_Incorporating Quality Tools and Techniques into an ISO QMS -- ISO and Other Systems -- Incorporating Tools -- The Malcolm Baldrige National Quality Award -- Lean -- Six Sigma -- Other Tools -- Summary -- Chapter 6_Clinical Integration and Care Coordination Facilitated by a Quality Management System -- Start Simple: Align a Few Key Documents/Processes -- Other Components of Clinical Integration -- Specific Features of the ISO 9001 Standard Related to Clinical Integration -- Barriers to Clinical Integration -- Care Coordination -- Summary -- Chapter 7_Using ISO 9001 as the Foundation for a Performance Improvement System.

The ISO 9001 Standard and Performance Improvement -- Using an ISO QMS to Support Data Collection for the Physician Quality Reporting System (PQRS) -- The ISO QMS and the Balanced Scorecard/Strategy Map -- Patient Safety and Reporting -- Risk Assessment -- Meaningful Use -- Chapter 8_Experience with ISO 9001 in a Multispecialty Clinic -- ISO 9001 Background and Requirements -- ISO Implementation and Costs -- Cost Savings Attributed to ISO Implementation -- Community Benefits of ISO Implementation -- Additional Clinic Benefits of ISO Implementation -- Summary -- Chapter 9_ISO 9001 at the State Department -- The Setting -- The Beginning -- The Decision -- The Journey -- Success -- The Future -- Fast Forward -- Moving it Overseas -- Summary -- Chapter 10_Experience with ISO 9001 in Healthcare Organizations -- Accreditation Standards -- Enter ISO 9001 -- Hospitals -- Recognizing the Problem -- A New Paradigm -- Rehabilitation Facilities -- Advantages of ISO 9001 -- Chapter 11_Utilization of ISO 9001 Concepts in Community and Hospital Settings to Enhance Clinical Care and Patient Safety -- Community Anticoagulation Therapy (CAT) Clinic and the Cedar Rapids Healhcare Alliance -- A Lean Project for the Community -- Health Information Exchanges: The Future of Healthcare IT -- Patient Safety Organizations and Patient Safety Evaluation Systems -- AHRQ Common Formats -- ISO 9001 as a Framework for Accountable Care Organizations and Population Health Management -- Moving Toward a Quality System at the Community Level -- Appendix_Case Study: Hospitals and ISO 9001 -- History -- Results -- Summary -- Index.

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(Au-PeEL)EBL7158797

(MiAaPQ)EBC7158797

(OCoLC)1356008669