.

0 (hodnocen0 x )

EB

ONLINE

Second edition

New York : Routledge, 2018

1 online resource (360 pages) : illustrations

ISBN 9781315453804 (e-book)

ISBN 9781138210981 (hardback)

ISBN 9781138210998 (pbk.)

Print version: McCorkle, Suzanne. Personal conflict management : theory and practice. New York : Routledge, 2018 ISBN 9781138210981

Revised edition of the authors

Acknowledgments -- Interpersonal conflict causes and patterns -- Conflict in everyday life -- Conflict management theories -- Competitive and cooperative conflict approaches -- Causes of conflict -- How sex/gender, race, culture, and generation affect conflict -- How power, trust, and humor affect conflict -- Conflict management skills -- Listening and seeking information -- Conflict style and emotional intelligence -- Negotiation -- Conflict assessment -- Conflict in specialized circumstances -- Bullies and difficult people -- Mediation and other conflict interventions -- Managing the aftermath: anger, apology, forgiveness, and reconciliation -- Conflict in context -- Families and conflict -- Conflict in intimate relationships -- Conflict in the workplace -- Conflict and social media -- Appendix -- Glossary.

001949427

full

(Au-PeEL)EBL5061365

(CaONFJC)MIL1038586

(CaPaEBR)ebr11447484

(MiAaPQ)EBC5061365

(OCoLC)1005619802