CONTENTS // List of figures and tables viii Acknowledgements xii // 1 Introduction 1 PART ONE 7 // 2 Quantitative research - some basic issues 9 // 3 Research design and sampling 35 // 4 Questionnaire design and coding 59 // PART TWO 91 // 5 A first glimpse at data 93 // 6 Describing data properly - central location and dispersion 117 // 7 Analysing data - a few steps further 149 // 8 Testing hypotheses 189 // 9 Analysing non-parametric data: When things are not quite normal 219 // PART THREE 235 // 10 Beyond the basics: Other methods, other tools 237 // 11 Appendices and solutions 255 // Notes 277 Bibliography 279 Index 283